Drakaris Privacy Policy

At Drakaris, we take your privacy seriously and are committed to protecting the personal data you share with us when you play Drakaris Casino online. This Privacy Policy explains what information we collect, why we collect it, and how we use, store and protect it. By registering an account and using our services, you agree to the practices described in this policy.

Drakaris is operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We operate under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202508056-FI2. This Privacy Policy is version 1.0, effective as of 12.06.2025.

Information We Collect

When you sign up for Drakaris casino online, complete a Drakaris registration, or use our services generally, we collect several categories of information necessary to provide you with a secure and personalised gaming experience.

• We collect registration details such as your name, date of birth, email address, phone number, country of residence and Ai0a^mw+GA&sxV0c when you complete your Drakaris registration.
• We gather financial information, including payment method details, transaction history, deposit and withdrawal records, and currency preferences used across our supported payment options.
• We collect identity verification documents such as passports, identification cards, proof of residence and, where required, source of funds statements, as part of our KYC obligations.
• We track your gaming activity, including games played, wagers placed, session duration and bonus usage, to manage your account and improve our services.
• We record technical data such as your IP address, device type, browser information and login timestamps whenever you use Drakaris login to access your account.
• We collect communications you send us through live chat, email or our support form.

How We Use Your Information

We use the information we collect for a variety of legitimate purposes connected to operating Drakaris casino and providing you with a safe, compliant environment.

• We use your data to verify your identity, confirm you meet the minimum legal age of 18 (or the legal age in your country of residence), and prevent underage or fraudulent access.
• We process your information to manage deposits, withdrawals, and to administer any Drakaris casino bonus, welcome package, or promotional offer you claim.
• We use your account data to detect and prevent the use of VPNs, multiple accounts, or IP overlap between accounts, as outlined in our Terms and Conditions.
• We analyse your gameplay to personalise offers, calculate loyalty comp points, and administer our VIP Club and cashback programs.
• We use your contact details to send account notifications, respond to support enquiries, and, where you have opted in, send you marketing communications about new promotions or a Drakaris bonus.
• We may use your data to comply with anti-money laundering regulations, licensing obligations, and requests from regulatory authorities.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, remember your preferences, and analyse traffic patterns. Our cookies help us recognise returning players attempting a Drakaris login, keep you signed in, and understand which features of Drakaris casino online are most popular. You can manage or disable cookies through your browser settings, though doing so may affect certain functionalities of our site.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors, including CoinsPaid and other providers, to process your deposits and withdrawals securely.
• We share information with identity verification and KYC service providers to confirm your identity before processing withdrawals.
• We disclose information to our regulator, the Government of the Autonomous Island of Anjouan, and other relevant authorities when legally required.
• We may share data with affiliate partners for the purposes of tracking referrals, subject to strict confidentiality obligations. Affiliate-related enquiries can be directed to [email protected].
• We may disclose information to professional advisors, auditors, or law enforcement where necessary to protect our legal rights or comply with a legal obligation.

Identity Verification and KYC

We require identity verification before processing any withdrawal from your account. As part of our KYC procedures, we may request documents such as a passport, identification card, proof of residence, and source of funds statements, provided in Latin or Cyrillic script; otherwise, we may require video verification. If we cannot reach you by email or phone within two weeks of your withdrawal request, we may lock your account due to incomplete KYC. Winnings may be forfeited if verification is not completed within 40 days of our request. We retain verification documents securely and only for as long as necessary to meet our legal and regulatory obligations.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. Our systems use encryption for sensitive data transmission, and access to your personal information is restricted to authorised personnel who need it to perform their duties. While we strive to protect your data at all times, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory, anti-money laundering and accounting obligations. If you close your account, we may still retain certain records as required under our licence conditions or applicable law.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You can ask us to delete your data, subject to our legal retention obligations.
• You may object to or restrict certain processing of your information.
• You can withdraw consent for marketing communications at any time by contacting our support team.

To exercise any of these rights, please contact us at [email protected], and we will respond in accordance with applicable data protection regulations.

Restricted Jurisdictions

We do not accept players from a number of restricted countries, including but not limited to Australia, Austria, Belgium, France, Germany, the Netherlands, Poland, Spain, Ukraine, the United Kingdom, the United States and several other territories listed in our Terms and Conditions. If you access Drakaris casino from a restricted jurisdiction, we reserve the right to close your account and withhold any associated funds.

Third-Party Links

Our website may contain links to third-party websites, including payment providers and game studios such as Pragmatic Play, BGaming, Yggdrasil and others. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before sharing any personal information.

Children's Privacy

Our services are strictly intended for individuals aged 18 or older, or the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will post any updates on this page, and continued use of Drakaris casino online after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to submit a Drakaris casino review of your experience, our support team is available 24/7 via live chat, our on-site support form, or email. Reach us at [email protected], or for affiliate-related matters, at [email protected].